Data Deletion Instructions

1. Send your request

Email us using the link below. Include enough information for us to locate and verify the relevant account or records without sending passwords, access tokens, or unnecessary identity documents.

Request deletion by email

2. Information to include

• Your name and the email address or phone number associated with the request.
• The REMFlow workspace or business that communicated with you, if known.
• Whether you want an account, a workspace, specific contacts or conversations, uploaded knowledge, or all associated personal data deleted.
• Any relevant WhatsApp phone number or approximate conversation date that helps us find the records.

3. Verification and timing

We may ask you to verify control of the relevant email address, phone number, workspace, or Meta business asset. We aim to acknowledge requests within 7 days and complete verified requests within 30 days, or within another period required by applicable law. We will explain any delay or lawful exception.

4. What deletion covers

Depending on the verified request, deletion may cover account profiles, team access, imported contacts, conversation content, uploaded files, AI instructions and knowledge, campaign data, listings, and connection credentials held by REMFlow AI. Disconnecting REMFlow does not delete information independently held by Meta, WhatsApp, or another connected provider.

5. Information we may retain

We may retain limited information where necessary to comply with law, resolve disputes, prevent fraud or abuse, honour opt-outs, preserve consent evidence, maintain security audits, or complete financial records. Deleted information may remain in encrypted backups until the normal backup rotation completes, after which it is not restored to active systems.

6. Workspace contacts

If a property business contacted you through REMFlow AI, you may also ask that business directly to correct or delete your information. We will assist workspace owners with verified requests when required.

7. Confirmation

After completing a request, we will confirm the action using the verified contact channel. Questions can be sent to j3rry85@gmail.com.