Legal
Terms of Service
These terms govern access to REMFlow AI, including its WhatsApp Business, contact, campaign, automation, AI-assistance, and team features.
Effective and last updated: 29 August 2026
1. Agreement and eligibility
By accessing REMFlow AI, you agree to these terms on behalf of yourself and, where applicable, your organisation. You must be authorised to bind the organisation and capable of entering a legally enforceable agreement.
2. Accounts and workspace administration
Workspace owners are responsible for their team members, role assignments, temporary passwords, account security, and activity conducted through their workspace. You must provide accurate information and promptly remove access that is no longer required.
3. WhatsApp Business connections and charges
Each workspace connects its own Meta business portfolio, WhatsApp Business Account, phone number, templates, billing method, and message allowance. Meta charges and messaging fees belong to that workspace owner. Your use must comply with Meta and WhatsApp terms, messaging policies, quality requirements, and template rules.
4. Consent, marketing, and opt-outs
You may only upload contacts or send marketing when you have a lawful basis and any consent required by applicable law and channel policy. You must maintain evidence of consent, identify the sender, avoid misleading content, honour stop requests promptly, and never message contacts marked as suppressed or blacklisted unless they have lawfully opted in again.
5. AI-assisted features
AI assistants generate drafts and replies from the instructions, knowledge, conversation history, and provider selected by the workspace. AI output may be incomplete or incorrect. You remain responsible for reviewing customer-facing content and for using human judgement on property facts, availability, pricing, appointments, negotiations, deposits, financing, contracts, and legal matters.
6. Acceptable use
You must not use REMFlow AI for spam, unlawful surveillance, discrimination, fraud, harassment, deceptive impersonation, malware, prohibited goods or services, unauthorised scraping, credential sharing, security testing without permission, or any activity that violates another person's rights or applicable law.
7. Customer data and intellectual property
You retain responsibility for the data and materials you submit and grant us the limited rights needed to host, process, transmit, and protect them while providing the service. REMFlow AI, its software, interfaces, and original materials remain the property of Next One Marketing and its licensors.
8. Availability, suspension, and third parties
The service depends on third parties including Meta, WhatsApp, hosting, database, and AI providers. We may limit or suspend access to protect users, comply with law or provider rules, address non-payment, or prevent security and messaging-quality risks. We do not guarantee uninterrupted availability or approval by any third-party platform.
9. Disclaimers and liability
REMFlow AI is provided on an as-available basis. To the maximum extent permitted by law, Next One Marketing is not liable for indirect or consequential loss, lost profits, failed property transactions, third-party platform decisions, or inaccurate AI output. Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Changes, termination, and governing law
We may update these terms as the service changes. You may stop using the service and request account deletion. Provisions that must survive termination, including payment, ownership, confidentiality, and liability terms, will continue. These terms are governed by the laws of Malaysia.
11. Contact
Questions about these terms can be sent to j3rry85@gmail.com.